GENERAL INFO

SHIPPING

Free shipping

We ship all orders with traceable shipping worldwide free of charge. We will provide you with the tracking code as soon as your order has been sent. Ordinary orders are usually packed and sent within 24 hours, please note that orders with personal engraving are sent within 3 working days and if you live outside of EU the delivery time can be a bit longer because of a longer transportation and passing through customs etc.

SIZE GUIDELINES

The size formulas of the V/SYDORW Stockholm bracelets are created to give you a perfect custom fit, without being too tight or loose anywhere at your wrist. We recommend that you measure your wrist and choose the size according to our recommendation at each separate product page.

 

If you prefer a very loose fit you can choose one size bigger than recommended, but if you’re looking for a tight fit we recommend you not to choose a smaller size.

RETURNS & EXCHANGES

The bracelets from V/SYDORW Stockholm are handmade and customized to every client and are therefore non-returnable, but we offer the ability to make exchanges. They should be made within 14 days of your order date and the items must be in original unused condition. Please note that products with custom engraving cannot be returned or exchanged.

 

If you wish to exchange a product please let us know by email what you would like to change to.

 

Send EXCHANGES to:

V/SYDORW Stockholm AB

KARLAVÄGEN 86

115 22 Stockholm

Sweden

PRODUCT CARE

Please follow the product care recomendations at each separate product page. A general advice to ensure a long life time for all our bracelets, is to not expose them overly to water and store them in the giftboxes while not wearing them.

TERMS & CONDITIONS

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order from V/SYDORW Stockholm, you warrant that you are at least 18 years old or have parents permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by V/SYDORW Stockholm as responsible for the personal information.
  • Events outside V/SYDORW Stockholm’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that V/SYDORW Stockholm is released from obligations to fulfill contractual agreements.
  • Card information is not stored.
  • Please note that local charges as custom fees may occur.
  • V/SYDORW Stockholm reserves the right to amend any information without prior notice.

PRIVACY POLICY

All personal information you provide us with or that we obtain will be handled by V/SYDORW Stockholm as responsible for the personal information. When ordering at our e-boutique we ask you to enter your name, e-mail address, mailing address, phone number and credit card information. We will always treat that information with respect and we do not store your credit card details.

Regarding the newsletter we only store your first name and your e-mail address, and you’re always able to update your subscription preferences.